Customer Service Representative

Our client in Worcester, MA is seeking a qualified Customer Service Representative to support their Transportation & Inventory Department.

Schedule: 9:00am- 5:00pm Monday-Friday

Starting Rate: $19.00-$22.00

Essential Job Duties:

• Data entry order processing
• Ability to work with high volume of emails.
• Verbal and written communication with customers regarding orders, inquiries, requests, and concerns
• Ensure transportation carriers are scheduled appropriately to meet customer shipping schedules.
• Knowledge of inventory control
• Interact with multiple departments and all levels of management.
• Warehouse personnel regarding order substitutions and revisions
• Sales force regarding orders, pricing, inventory, customer complaints, etc.
• Interact with outside carriers to confirm availability of loads for customer pickup.
• Manage customers database for advanced shipping notices and routing requests.

Skills & Qualifications:

• Previous customer service experience in a manufacturing setting is required
• Prior trucking/transportation scheduling experience is a plus
• Excellent phone skills
• Excellent data entry skills
• Ability to perform basic math
• Computer knowledge (Microsoft Office)
• Attention to detail and ability to prioritize
• Ability to multitask and work in a fast-paced environment.
• Ability to pass criminal background check and drug screen

For immediate consideration please contact Expert Staffing at 508-762-9449.