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Customer Service Representative

Gardner, MA

Posted: 02/16/2024 Industry: Administrative

Job Description

Our client located in Gardner, MA is seeking a qualified Customer Service Representative. This is a temp to hire role, that can offer years of growth.

Schedule: 7:50am-5:00pm (Monday-Friday)

Starting Rate: $18.50-$20.00/Hr (DOE)

Customer Service Summary:

The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships.

Job Duties:

  • Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.
  • Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs
  • Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.
  • Responsible to ensure customer retention and growth through strong relationship management metrics.
  • Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.
  • Follow up on lost business in an effort to reactivate dormant accounts.
  • Forwards quotations to customer as required.
  • Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.
  • Maintain customer information as needed for contacts, routing etc.

Experience & Qualifications:

  • Associate degree and 3 years customer service or inside sales experience, OR equivalent combination of education and experience.
  • Must be able to fluently read, write and speak English.
  • Proficient typing skills/experience, solid computer skills and experience in MS Office Suite.
  • Excellent attention to detail, strong organizational skills and ability to work independently as well as part of a team.
  • Effective time management and follow-up skills, good written and verbal communication skills and strong telephone skills.
  • Experience with ERP software, preferably IQMS

For immediate consideration please contact Expert Staffing at 798-798-1610.

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